FAQS : Frequently Asked Questions

 

AUTHENTICITY

All of our products are fully licensed by the respective artistes.

 

PRICING

All our products are priced in US Dollars (USD), Hong Kong Dollars (HKD), Indonesian Rupiah (IDR), Singapore Dollars (SGD), and Malaysian Ringgit (MYR). All transactions will be made in US Dollars (USD) only.

 

SIZING

Our sizing charts can be found HERE.
Note that actual measurements may differ slightly from what is stated.

 

PRODUCT MATERIAL

The type of material used will vary depending on the printing method of each item.

 

SHIPPING CHARGES

Rates will vary depending on your location.
FREE SHIPPING for all orders from Malaysia, Singapore, Brunei, Indonesia, Cambodia, Hong Kong, Laos, Myanmar, Philippines, Thailand and Vietnam. (Terms & Conditions apply).

 

DELIVERY & TRACKING

Once shipped, tracking information will be updated and you will be notified.
Postage will take as short as 2 - 11 days depending on your location.

 

PRE-ORDER

​Pre-order products will take up to around two weeks or more depending on the item.
The specific date will be stated in the description of the product.

 

PAYMENT METHOD

Paypal is the only payment method available. Payments via credit/debit card can be made via Paypal upon check out. We are unable to accept checks, cash, or bank transfers.

 

If you encounter any issues with a purchase, please do not hesitate to contact us at support@merchcow.com.